Shipping policy
Shipping Policy
This policy provides the delivery information you need when purchasing from peetama.com.
From Checkout to Dispatch
After your payment has been successfully verified, your order normally requires 1–3 business days for processing.
Weekends and public holidays are not counted as processing days.
Once your parcel leaves our fulfillment process, shipment information and available tracking details will be sent using the contact information associated with your order.
Ways to Ship Your Order
Standard Shipping costs $5.99 USD and has an estimated transit time of 15–20 business days.
Express Shipping costs $15.99 USD and provides priority logistics handling where the service is available.
Available delivery methods may vary according to the destination.
Orders Eligible for Free Delivery
When the pre-tax merchandise subtotal reaches $39.99 USD or more, the Standard Shipping charge is waived.
Free delivery applies only to Standard Shipping. Express Shipping remains $15.99 USD when selected.
Understanding Delivery Timeframes
Shipping estimates are provided to help customers plan for delivery but are not guaranteed arrival dates.
Carrier operations, destination, customs clearance, seasonal shipping volumes, weather, and other circumstances outside our reasonable control may affect actual delivery times.
Your Shipping Information
Please review your recipient name, address, postal code, telephone number, and other delivery details before completing checkout.
If incorrect or incomplete information results in an unsuccessful delivery and the parcel must be sent again, additional shipping charges may apply.
Customs and Cross-Border Charges
International parcels may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.
Unless otherwise stated, these charges are the responsibility of the recipient.
Need Help With a Shipment?
If your parcel is significantly delayed, arrives with shipping damage, or contains an item that does not match your order, contact:
Please include your order number and details of the issue. Supporting photographs or other information may be requested where reasonably necessary.