Shipping policy

1. Order Processing Timeline

Once your payment is successfully verified, our team will complete internal order processing and arrangement within 1 to 3 working days. Please note that weekends and official public holidays are excluded from the processing period. After your parcel is dispatched, a systematic notification email containing exclusive tracking details will be sent to your registered mailbox for you to monitor logistics status in real time.

2. Global Shipping Coverage

Our logistics service covers a wide range of countries and regions around the world. During the checkout process, the system will intelligently verify your delivery address and automatically match all available and applicable shipping solutions for your location, ensuring feasible and compliant delivery arrangements.

3. Shipping Solutions & Corresponding Fees

We provide two fixed-rate shipping options to accommodate different customer timeliness needs, with clear charging standards as follows:

Standard Shipping

A cost-effective logistics option priced at $5.99, designed for non-urgent orders. All standard shipments are delivered via our cooperative regular logistics providers. The estimated delivery cycle is 15 to 20 working days.

Express Shipping

A priority fast delivery service with a fixed fee of $15.99. This option grants your order preferential logistics scheduling and transit processing to shorten delivery time, ideal for users with urgent receiving demands.

Free Shipping Benefit

We offer complimentary standard shipping for eligible orders. When your pre-tax merchandise subtotal reaches $40 or above, the standard shipping fee will be automatically waived. This promotion is only applicable to standard shipping services; express shipping remains charged at the original $15.99 rate with no exemption.

4. Delivery Cycle Explanation

Actual delivery duration is subject to multiple objective variable factors, including but not limited to transportation distance of the destination, international customs clearance progress, logistics carrier’s operational status, and order volume surges during peak shopping seasons. For this reason, we do not guarantee an exact fixed delivery date. You may track your parcel’s latest logistics updates anytime using the tracking number provided in the shipment notification email.

5. Special Reminders for International Shipments

All cross-border orders are subject to the following regulations, which purchasers shall fully acknowledge and abide by:
  • All import duties, customs taxes and other incidental clearance fees incurred for international parcels shall be borne solely by the recipient.
  • Customers are required to submit an accurate, complete and valid delivery address, as well as a usable contact phone number to ensure smooth delivery.
  • Any redelivery generated due to incorrect, incomplete or invalid recipient information will incur additional handling fees, which shall be undertaken by the customer.

6. Resolution of Delivery Abnormalities

If you encounter any of the following delivery anomalies after order shipment, please initiate a consultation with our customer service team promptly: prolonged non-delivery of parcels, obvious external damage to packages during transit, or inconsistent goods received compared with your official order details.
Kindly send an email with your corresponding order number and detailed problem description to service@peetama.com. Our support team will respond and provide professional solutions for you.

7. Policy Revision Rules

We reserve the right to adjust and update this shipping and delivery policy at any time based on service optimization and operational requirements. The revised policy will take effect immediately upon official publication on the website. Your continuous use of our platform services after policy updates constitutes automatic recognition and acceptance of the latest terms.
Thank you for shopping with peetama! We wish you a pleasant shopping experience.