Service policy
Terms of Service
These Terms govern the use of peetama.com and purchases made through our online store.
By accessing the website or completing a purchase, you agree to these Terms and the applicable policies published by Peetama.
Who May Shop With Us
Purchasing services are intended for individuals aged 18 or older.
Customers are responsible for providing accurate account, contact, payment, and delivery information when using our services.
Managing Your Account
Where an account is created, you are responsible for protecting your login information and preventing unauthorized access.
Suspected unauthorized activity should be reported promptly to:
Completing a Purchase
An order becomes confirmed after successful payment.
We aim to provide order confirmation within 72 hours after payment verification.
Product descriptions, specifications, prices, images, and availability may occasionally require correction.
If an order cannot be fulfilled because of unavailable inventory, a material listing or system error, or another legitimate fulfillment issue, we may cancel the affected order. Any applicable payment already collected will be refunded to the original payment method.
Rules for Using Peetama
The website must be used for lawful purposes.
Users must not interfere with website security, attempt unauthorized access, manipulate orders or transactions, submit unlawful content, or intentionally disrupt our services.
Shipping, returns, refunds, and after-sales matters are governed by the corresponding policies published on peetama.com.
Changes to These Terms
We may revise these Terms when reasonably necessary.
Updated terms will generally become effective 7 days after publication on the website.
Where an account or transaction is reasonably believed to violate these Terms or applicable law, proportionate action may be taken, including account restrictions or cancellation of an affected order.
Rights in Website Content
Unless otherwise stated, website text, photographs, graphics, designs, layouts, and other materials are owned by Peetama or used with appropriate authorization.
Unauthorized reproduction, distribution, modification, or commercial exploitation of this content is prohibited except where permitted by law.
Service Interruptions and Responsibility
We take reasonable measures to maintain our website and services but cannot guarantee uninterrupted availability.
Technical problems, third-party providers, carriers, force majeure events, or circumstances outside our reasonable control may occasionally affect service availability.
Nothing in these Terms excludes any right or liability that cannot legally be excluded.
Law Governing These Terms
These Terms of Service and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the laws of the United Kingdom.