Service policy

1. Binding Agreement

By visiting, browsing, and utilizing the online platform and services of peetama (referred to as “we”, “us”, or “our”) accessible at peetama.com, you fully acknowledge and unconditionally agree to be bound by the following Terms of Service (hereinafter referred to as the “Terms”).

2. Service Eligibility & Platform Scope

This shopping platform and its corresponding purchasing services are exclusively available to individuals aged 18 years or older. Our comprehensive service scope covers merchandise order processing, global delivery arrangement, and standardized after-sales support services. All users shall take full responsibility for ensuring the authenticity, accuracy and completeness of the account information and delivery details they submit on the platform.

3. User Account Security & Obligations

Users hold full accountability for protecting the security of their personal platform accounts and all behavioral activities conducted under their account credentials. In the event of any unauthorized account login, abnormal operation or suspected security breaches, users must promptly notify our official customer service team via service@peetama.com for timely intervention and processing.

4. Order Confirmation & Processing Rules

A valid official order takes effect only after the user completes successful payment. We will send a formal order confirmation notice to users within 72 hours after payment verification. We reserve the right to cancel confirmed orders in special scenarios such as product stock shortages or platform data errors, and we will provide full refund compensation for all cancelled eligible orders. Product specifications and related details are subject to occasional adjustment; users are advised to consult our customer service for confirmation prior to placing orders if needed.

5. User Behavior Specifications

Users are entitled to apply for after-sales and refund services in strict accordance with our official Refund Policy, and have the right to unsubscribe from our marketing push messages at any time. Meanwhile, users shall not engage in improper behaviors including but not limited to abusing platform functions, publishing illegal and invalid content, and maliciously manipulating order transactions. All returned products must be kept in original packaging, unused and fully resalable status to meet return application standards.

6. Platform Rights & Service Commitments

We reserve the right to revise and update these Terms of Service at any time. All updated clauses will officially take effect 7 days after being published on the website. For any user behaviors that violate platform regulations and service terms, we have the right to suspend account access privileges or cancel relevant orders. We always commit to maintaining stable website operation and data security, ensuring the accuracy of product display information, and providing efficient and responsive customer support via the dedicated email: service@peetama.com.

7. Intellectual Property Protection & Liability Exclusion

All text content, pictures, design works and data information displayed on the peetama platform are protected by intellectual property rights and belong exclusively to our platform. Any unauthorized copying, dissemination and commercial use are strictly prohibited. We shall not be held legally responsible for service failures and losses caused by force majeure factors or third-party service abnormalities, nor for any damage incurred due to users’ improper use of purchased products.

8. Jurisdiction & Legal Applicability

These Terms of Service, as well as all independent service agreements signed between us and users, shall be governed by and interpreted in accordance with the legal provisions of the United Kingdom.