Contact us

When you shop with peetama, our support team is ready to assist you with any concerns you may encounter. Our goal is to deliver responsive, knowledgeable customer care for every shopper. Below are the categories of requests we can handle:

Product‑related Consultations: Get clarification on product specifications, build materials, size specifications, and whether an item fits your intended use case.
Order‑related Assistance: Monitor shipment progress, verify order delivery updates, and resolve anomalies such as completed payments that fail to generate matching order records.
Post‑purchase Services: Submit notifications for defective goods, wrongly dispatched merchandise, or missing parcels, as well as submit applications for returns and exchanges.
Opinion and Input Submission: Share your thoughts regarding our product assortment, site browsing performance, and overall service workflows.

Official support email: service@peetama.com

Our Service Promise: All mails sent on working days from 9:00‑18:00 will obtain a reply within two hours. Messages arriving outside business time, covering weekends and public holidays, will be prioritized and replied to no later than 09:30 on the subsequent working day.

Tips to Speed Up Issue Handling: Kindly set your email subject following the format: "Request Category + Order ID", for instance: "Order Support‑#P2025XXXX".

Further Follow‑up Guidance: Should you receive no effective resolution 24 hours after dispatching your original email, feel free to send a follow‑up message. We will elevate your ticket to secure thorough handling.