Privacy policy

peetama(referred to as “we”, “us” or “our”) is the operator of the online shopping platform peetama.com. User privacy protection is one of our core operational priorities. This privacy policy clearly defines the standards and practices for the collection, utilization and security protection of users’ personal information, applicable to all users who access and use our platform services.

2. Scope of Collected Information

We only collect user information that is necessary to guarantee the normal operation and optimization of platform services, and the collected content is limited to the following categories:

**Account and Transaction Information**: Basic personal information submitted by users during account registration and order placement, including full name, contact phone number, delivery address and email address, which is mainly used for order processing and service docking.

**Platform Usage Data**: Anonymous technical data generated during users’ browsing and use of the platform, including device information, browser type, IP address and access behavior data, aiming to analyze platform operation status and optimize user experience.

**Communication Data**: Relevant content and record information of users’ consultation, feedback and after-sales communication through our official email service@peetama.com, for the purpose of replying to user demands and solving service problems.

 3. Purposes of Information Utilization

All user information we collect will only be used within the following legitimate and necessary scope:

**Service Operation and Execution**: Complete the whole process of user order processing, commodity delivery, return and exchange services, and send important service reminders and order status notifications to users in a timely manner.

**Platform Optimization and Personalization**: Analyze user usage habits, optimize platform functional modules and page experience, and provide users with personalized product recommendation services that match their preferences.

**Risk Prevention and Legal Compliance**: Effectively prevent fraudulent behaviors, ensure the safe operation of the platform, and strictly abide by relevant national laws, regulations and regulatory requirements to complete standardized data processing.

## 4. Data Security Protection Measures

We have established a complete multi-dimensional data security protection system for users’ personal information. We adopt professional data encryption technology to encrypt and store user private data. At the same time, we implement strict internal data access authority management, restrict employee access to user information. For third-party cooperative institutions involved in data processing, we will sign strict confidentiality agreements to fully ensure the security and confidentiality of user data.

 5. Rules of Information Disclosure and Sharing

We firmly abide by the principle of not selling any user personal information to third parties for commercial purposes. User data will only be shared or disclosed in the following special scenarios: with the user’s explicit authorization and consent; in response to legal provisions, judicial decisions or regulatory mandatory requirements; or in the process of corporate asset restructuring, merger, acquisition and other commercial transactions, and all shared behaviors will be bound by strict confidentiality clauses.

 6. User Personal Data Rights

All platform users enjoy legitimate personal data rights, including the right to query and view their personal information, the right to correct inaccurate or incomplete information, the right to apply for deletion of personal data within the legal scope, and the right to withdraw the data processing authorization previously granted to us. Users can submit relevant applications through our official email service@peetama.com to exercise the above rights.

 7. Contact Channel

If you have any questions, doubts or suggestions about this privacy policy and our data processing rules, please contact our official customer service team via the dedicated email: service@peetama.com.