Refund policy
We understand that there may be occasions when a purchase needs to be returned. This policy explains the conditions and process for eligible returns made through peetama.com.
14 Days to Start a Return
You may request an eligible return within 14 days after receiving your order.
Please contact us within this period before sending any merchandise back. We will review your request and provide the appropriate return instructions.
Requests submitted after the 14-day period may not be accepted unless otherwise required by applicable consumer law.
When an Item Can Be Returned
For a change-of-mind return, the product should remain unused and in its original condition. Original packaging, components, and accessories should be included where applicable.
Products that arrive damaged, defective, incomplete, or materially different from what was ordered may also qualify for return or another appropriate resolution.
Certain opened or used products may not qualify for change-of-mind returns where health, hygiene, safety, or resale considerations apply.
Starting the Return Process
To request a return, contact:
Please provide your order number, contact information, reason for the return, and relevant product details.
For damaged, defective, incomplete, or incorrect merchandise, photographs or other reasonable supporting information may be requested.
Please wait for our return instructions before sending the product back.
Return Shipping Arrangements
For an eligible return approved within the 14-day return period, the applicable return shipping arrangement will depend on the reason for the return.
If an item is damaged, defective, or incorrect due to an issue attributable to us, Peetama will cover the applicable return shipping cost.
For an eligible change-of-mind return, the customer is responsible for the return shipping cost.
After We Receive Your Return
Returned merchandise will be reviewed after reaching the designated return location.
Change-of-mind returns must meet the applicable original-condition requirements before a refund can be approved.
We will notify you after the returned item has been reviewed.
Receiving Your Refund
Approved refunds will be issued to the original payment method used for the order.
After a refund has been submitted, the time required for the funds to appear may depend on PayPal, your bank, card issuer, or other payment provider.
For return or refund questions, contact [email protected].
Nothing in this policy limits consumer rights that cannot legally be excluded.